Ivia Beaute Pvt. Ltd. (“we” or “us”) is committed to protecting the rights of the users/visitors (you) of our website www.astaberry.com. This Privacy Policy describes the types of personal and non-personal information we collect on the Site, how we use such information and to whom and under what circumstances we may disclose it. By using the Site, you agree to the collection, use and disclosure of your personally identifiable information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site.

Collection of Information

Personal Information:
We only collect personal information from you when you: (1) register on the Site; (2) complete a survey; (3) contact us; and (4) order products and services. This personal information may be collected from you during either online or offline transactions or contact with us.

Non-Personal Information:
As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behaviour, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.

Cookies:
We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to (1) provide you with customized content and advertising; (2) monitor Site usage; and (3) conduct research to improve our content and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Help” menu of your browser to learn how to change your cookie preferences. Access to Information you provide to us, you may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, please send an email with your request to care@astaberry.com

Use of Information:
We may use the information we collect from and about you for any of the following purposes: (1) to fulfil your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; and (7) to protect the security or integrity of the Site and our business.

Ivia Beaute (I) Pvt. Ltd. will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third-party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.

Disclosure of Information:
We may transfer or otherwise disclose information collected from and about you to the following entities for the following purposes: (1) to our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers and suppliers, if the disclosure will enable any of these entities to perform a business, professional or technical support function for us; (2) to our employees, independent contractors, service providers and suppliers, to fulfil a product or service request; (3) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (4) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (5) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Security:
We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors.

Children:
We do not direct the Site to, nor do we knowingly collect any personal information from, children under thirteen.

Third-Party Websites:
The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.

 

Changes to This Privacy Policy:
We may change this privacy policy from time to time. When we do, we will post the change(s) on our website. If we change the policy in a material way, we will provide appropriate online notice to you.

 

Contact Us:
If you have questions or concerns about this Privacy Policy, contact us at care@astaberry.com

 

FREQUENTLY ASKED QUESTIONS​

When will I be eligible to exchange the product?

We do request that you give our products a fair trial. When it comes to skincare, results are rarely instantaneous, specially if your skin has been unhappy for a while. We recommend using our products for at least one full skin life-cycle, which typically spans 28 days. So, follow the provided product instructions,
exercise patience, and maintain consistency.

If, after a proper trial, you believe our products haven't made a difference to your skin. You will be eligible to exchange the product.

What is the procedure for exchanging the Product?

please send us an email at care@astaberry.com with the subject line -Exchange the product request or call us at 1800-572-8100, Provide the order number and return the products to us. & we will initiate the process in 48-72 hours.

In How many days can I expect to receive a revert from you?

We will try to get back to you within 24-48 hours on the next steps. If there is a weekend/ public holiday, revert can take up to 4 days.

In how many days can I expect the product exchange?

Once the process is complete, please expect to exchange the product within 5-7 working days.

Can I exchange my product with any other product on the website?

Yes, you can exchange your product with any other product but both the product price should be the same.

Can I claim a exchange If I buy your products from a marketplace?

At the moment, the offer is only valid for purchases made through our website.

Can I request a refund for a Free Product?

At the moment, free products are not eligible under this offer.

Till When can we avail Exchange-Offer?

There is no specific decided date to discontinue the program, we want all our users to shop our products confidently. Though Astaberry Indulge reserves the right to cease the campaign at any time without any prior notice. 

If a conflict arises, how will it be handled?

We will try our best from our end to resolve all concerns. In case of a conflict, the final decision lies with Astaberry Indulge.